Open Box Program
We do have an open box program where you can purchase items as they become available, but wait to have them shipped. We would hold all your purchases for you and ship them together when you are ready.
Who would benefit from an open box?
We often get limited stock of unique crystals that launch either on a live sale or on the website. This option is often used by customers who want to purchase these limited edition items before they sell out but wait to ship. This is a great way to purchase an item without having to ship just one item by itself.
How to Start and Add to an Open Box
- To start an open box you would enter the discount code OPENBOX at checkout. This will remove the shipping charge from your order. When we see this, we will hold your purchase and start your open box for you.
- You will still input a shipping address, we will use this for when we ship out your box.
- To add to your existing open box you would continue to enter the discount code OPENBOX at checkout and we will just keep adding to your open order.
- In the order notes, leave a comment if you are starting a new open box, adding to an existing open box, or closing your open box.
- When you use the code OPENBOX your order will not be shipped until we either see an order note to close your open box or you contact us to ship.
How to Close an Open Box
- If the total of your box is over $99 you will get free shipping. To close a box with free shipping you will still use the OPENBOX code to take off the shipping charge. Then leave a note in the order notes that you want to close and ship your open box. If you forget to put it in the notes just message us at @newmoonnc on instagram or email firstname.lastname@example.org that you are ready to close your open box.
- If it is under $99 you will have to pay the $5 flat rate shipping on your last order. When we see shipping is paid we will ship your box. Leave an order note you are ready to close and ship when you submit your last order as well.
Open Box Policies
- You pay for each order as you go, live sale purchases would still be due in 24 hours. An open box is not an open invoice, you still have to submit payment to have the item kept in your open box.
- We will keep your box open until we hear from you. Once you use the code OPENBOX your order will go into our open box area of the warehouse, where we add to it until you let us know you want to ship.
- We will hold an open box for up to 2 months, after that we will contact you to ship. If you do not hear back from you after 2 attempts your open box items will be released and payments made will not be refundable.