Open Box

 

Open Box Program

We have an open box program where you can purchase items, but wait to have them shipped.  We would hold all your purchases for you and ship them together when you are ready.

Who would benefit from an open box?

Many of our live sale shoppers will shop multiple live sales in a row, but wait to have the multiple orders shipped together to save on shipping. This is a great option for when you just get one or two items in a live sale but plan on shopping multiple lives. If the total of your box is over $150 you get free shipping!

How to Start an Open Box

  • Enter the discount code OPENBOX at checkout.  This will remove the shipping charge from your order. When we see this, we will hold your purchase and start your open box for you. 
  • On the cart page, before you go to checkout, there is an order notes section.  Leave a note you are starting an open box.
  • At checkout, you will still input a shipping address, that will calculate any taxes that may be applied.
  • Open boxes get filed under your Instagram username. If you don't have a live sale listing in your cart (an order with all website items), make sure you leave a note with your instagram handle so we know which open box to add it to.

How to Add to an Open Box

  • To add to your existing open box you would continue to enter the discount code OPENBOX at checkout and we will keep adding to your open order.
  • In the order notes, leave a comment that you are adding to an existing open box. 

How to Close an Open Box

  • On your last order, leave an order note that you want to close and ship your open box.  If you forget to put it in the notes just message us at @newmoonminerals on instagram or email jon@newmoonminerals.com that you are ready to close your open box.
  • If the total of your box is over $150 you get free shipping! To close a box with free shipping, use the OPENBOX code to take off the shipping charge.
  • If it is under $150, do NOT use the OPENBOX code, at checkout it will charge you the $8 flat rate shipping for the entire order.  

Open Box Policies

  • You pay for each order as you go, live sale purchases would still be due in 48 hours.  An open box is not an open invoice, you still have to submit payment to have the item kept in your open box.
  • We will keep your box open until we hear from you.  Once you use the code OPENBOX your order will go into our open box area of the warehouse, where we add to it until you let us know you want to ship.
  • We will hold an open box for up to 2 months, after that we will contact you to ship.  If you do not hear back from you after 2 attempts your open box items will be released and payments made will not be refundable.

 

  • Please Note: When you use the code OPENBOX your order will not be shipped until we either see an order note to close your open box or you contact us to ship.