How to Participate in a Live Sale

What is a Live Sale?

Live sales are where we go live on Instagram with a curated selection of crystals. You get to shop in real time and see the exact item you are purchasing. Think of it like a crystal version of QVC but much more interactive! We have tons of fun, answer questions and do giveaways throughout the live!

We typically go live every Wednesday at 11am EST, but keep an eye on our IG page for the most up to date schedule. We do sales on other days occasionally as well!

You will claim your stones over live feed and all of your purchases for that day are totaled up and listed on our website using your instagram handle in the Live Sale section of the website. To complete your purchase, you add the listing to your cart, with anything else from our website you might want to add, and checkout! It is super easy and if you are new we have a wonderful community of crystal lovers who are on the live and can help you get the hang of it! 

How to Participate

  • We post a scan of the entire table and save it to our story highlights before the live sale. You can go here to see what will be on the live and the order we will be going in (we go from left to right on the table).
    Table Scan
  • All of our live sales take place on our instagram page @newmoonminerals. When we go live just click on our profile image while it is lit up with the "live" button around it.
  • We will show the items on our table from left to right. Each item will have a number and a letter. The number is the price in US dollars.
  • To claim an item comment the number and letter.  The first comment on our screen receives the item. Note- The order will show up differently on our screen than yours. It will often look like your own comment was first, so make sure you listen to who we announce received the item.
  • Only claim an item if you are going to purchase it.  Your claim is a commitment to purchase, it is like going through the checkout. 
  • After we finish the live sale we will add up all your purchases and put a custom listing on our website. The item will be titled with your instagram handle. It typically takes us about 1-2 hours to get all the listings up on the site.
  • You can find your listing on our website under the Live Sale Listings section. It will be a custom product titled with your Instagram handle.  Add your listing to your shopping cart.  If you want other items on our website, you can add them to your cart as well and it will all be combined in one order. 
  • You must pay for your listing within 48 hours of it being posted or your items could be released and you will be blocked from future live sales.
  • Once your listing is paid, your items usually ship within 1 business day!  Up to 2 days during busy times.

Open Box

  • We do have an Open Box program.  This is where you can purchase crystals in our live sales, or limited collections from our website and wait to have them shipped.  This is often used when people want to claim a few items as they become available but ship them all together to save on shipping costs.
  • To learn more about the Open Box program click here! 

What if I miss a Sale?

Feel free to send us a DM on Instagram to inquire about anything you missed! We typically answer messages Monday - Friday from 9am to 5pm EST. We answer messages in the order they are received, so during busy times it make take a few hours to get back to you. It is very helpful if you let us know the item you are asking about, any preferences you have and a price range you are looking to stay in. 

How much is Shipping and how long does it take?

For our customers in the USA shipping is a flat rate of $5 or free for orders over $99. We ship very quickly! To learn more about shipping, returns and shipping FAQs head over to our Shipping & Returns page.

Live Sale Shopping for International Customers

  • International customers can also shop our live sales! 
  • When you claim on our live the first time, let us know you are an international customer. This allows us to mark your order for international processing and weigh your items when we list them. If you forget during the live, just send us a DM right after the sale.
  • Shipping cost will depend on location, package weight, duties and taxes.
  • If you want to get an idea of shipping cost to your country ahead of the live sale, add some items from our website to your shopping cart. Keep in mind the weight of the items you are adding. For example if you think you would get a few palm stones on a live, add a few palm stones from the site to your cart to get a more accurate estimate based on weight.
  • When you get to checkout you will see your shipping options and quotes.
  • Due to duty, tax and customs calculations that need to be made, international orders are currently not eligible for the Open Box program.