Shipping & Returns
USA - $5 Flat Rate Shipping or Free Shipping on all orders $99 or more
Canada - $15 Flat Rate Shipping on all orders
We get your orders packed and shipped as quickly as we can. We know how eager you are to get your new crystals, so we don't delay in getting your goodies out the door! Most orders are shipped the same day, but we do ask you give us up to 3 days during busy times.
- We currently only ship to US, Canada and APO/FPO addresses.
Please ensure your items are being delivered to a secure location.
- We are not responsible for lost, stolen or damaged mail. If your item is lost, stolen or damaged you can file a claim with the appropriate carrier or reach out to us for assistance.
- If your crystals arrive broken, please photograph the condition of the package if possible, and let us know right away. We know sometimes crystals can break in shipping and we will work with you to ensure you are fully satisfied with your New Moon Minerals experience.
Order Tracking
- Once your order ships you will receive an email with your tracking information.
- Sometimes the tracking numbers take a bit of time to update, so give it a couple days to show the ETA.
- If your tracking number doesn't seem to be updating after that, all tracking inquires should be directed to the appropriate carrier, as they will have much better information on the status of your package.
Returns & Exchanges
We do not accept any returns or exchanges. All sales are final sale. However, if you do receive a damaged item or are unhappy with your purchase, please contact us at ashley@newmoonminerals.com and we will do our best to remedy the situation. We strive to deliver the very best customer service.